{"id":4127,"date":"2026-05-12T14:16:06","date_gmt":"2026-05-12T14:16:06","guid":{"rendered":"https:\/\/enigmametaverse.com\/?page_id=4127"},"modified":"2026-06-11T12:10:35","modified_gmt":"2026-06-11T12:10:35","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/enigmametaverse.com\/it\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4127\" class=\"elementor elementor-4127\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-557ac5f e-con-full e-flex e-con e-parent\" data-id=\"557ac5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3954dfb7 e-flex e-con-boxed e-con e-child\" data-id=\"3954dfb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a4672d4 e-con-full e-flex e-con e-child\" data-id=\"3a4672d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23190b39 elementor-widget elementor-widget-breadcrumbs\" data-id=\"23190b39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/enigmametaverse.com\/it\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d72afff elementor-widget elementor-widget-heading\" data-id=\"3d72afff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35481926 elementor-widget elementor-widget-post-info\" data-id=\"35481926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1dd4505 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/enigmametaverse.com\/it\/2026\/05\/12\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t<span class=\"elementor-post-info__item-prefix\">Last Updated on:<\/span>\n\t\t\t\t\t\t\t\t\t\t<time>Maggio 12, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d041d5a elementor-widget elementor-widget-text-editor\" data-id=\"1d041d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Platform is intended to foster a respectful, safe, lawful, and constructive community environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-204e0dd2 e-con-full e-flex e-con e-child\" data-id=\"204e0dd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b328ec elementor-widget elementor-widget-image\" data-id=\"76b328ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM-1024x768.png\" class=\"attachment-large size-large wp-image-5015\" alt=\"\" srcset=\"https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM-1024x768.png 1024w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM-300x225.png 300w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM-768x576.png 768w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM.png 1448w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39bbe8e1 e-flex e-con-boxed e-con e-child\" data-id=\"39bbe8e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1af513b6 e-flex e-con-boxed e-con e-child\" data-id=\"1af513b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c0c4d elementor-widget elementor-widget-text-editor\" data-id=\"b5c0c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><b><span data-contrast=\"auto\">REFUND, CANCELLATION AND RETURN POLICY<br \/><br \/><\/span><\/b><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">INTRODUCTION<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">This Refund, Cancellation and Return Policy (\u201cPolicy\u201d) governs all refunds, reversals, returns, exchanges, cancellations, subscription terminations, consultation disputes, product returns, digital purchase disputes, streaming access disputes, and related commercial transactions arising from use of Enigma Community and all associated\u00a0facets\u00a0operated\u00a0by Enigma Metaverse Pvt. Ltd.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">This Policy applies to all products, services, subscriptions, consultations, educational offerings, creator systems, SaaS products, memberships, marketplace transactions, and digital purchases made through the Platform.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">By\u00a0purchasing\u00a0any product or service through the Platform, the User expressly agrees to this Policy.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">GENERAL REFUND PRINCIPLES<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Refunds shall only be processed\u00a0in accordance with\u00a0this Policy.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company reserves the right to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) verify refund requests;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) investigate suspicious activity;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) request supporting documents;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) reject abusive or fraudulent claims;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(e) provide replacement access or credits instead of monetary refunds;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(f) deduct taxes, gateway charges, logistics charges, processing fees, convenience fees, or platform fees where applicable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Approved refunds shall\u00a0generally be\u00a0processed within 7 to 15 business days from approval.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">International refunds may require 15 to 30 business days depending upon banking institutions, intermediary processors, currency conversion systems, card issuers, or international payment gateways.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company shall not be responsible for delays caused by banks, payment gateways, card issuers, UPI systems, international financial institutions, payment processors, or government restrictions.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">DIGITAL COURSES, EDUCATIONAL CONTENT AND VYASA NEXUS PRODUCTS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Courses, workshops, lectures, recorded sessions, educational videos, downloadable notes, premium PDFs, certifications, study materials, digital libraries, templates, software learning modules, and educational subscriptions shall be governed by the following rules.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users may request refunds within 48 hours from purchase only if:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) less than 10% of the course has been accessed;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) no certificate has been issued;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) no substantial download or usage has occurred.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Once a User accesses more than 10% of the content, downloads material, attends workshops, or\u00a0substantially utilizes\u00a0the educational product, the purchase shall become non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Live workshops, bootcamps, and cohort programs may be cancelled up to 5 days before commencement for a 75% refund.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Cancellations made within 5 days but before commencement may receive a 50% refund.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">No refunds shall ordinarily be granted after commencement of live programs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Certificates, digital badges, premium assessments, examination fees, evaluation charges, mentorship fees, and custom learning programs shall\u00a0generally be\u00a0non-refundable.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">CONSULTATION SERVICES \u2013 RATIONAL WORKS, DERECHO AND OTHER FACETS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Consultation bookings involving psychologists, doctors, legal professionals, educators, consultants, trainers, financial educators, wellness professionals, coaches, or third-party experts shall be subject to the following cancellation structure.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users may cancel consultations:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) more than 24 hours before scheduled appointment \u2013 eligible for 90% refund;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) between 6 to 24 hours before appointment \u2013 eligible for 50% refund;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) less than 6 hours before appointment \u2013 non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If the User\u00a0fails to\u00a0attend the session without prior notice, the booking shall ordinarily be treated as completed and non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If the independent consultant\u00a0fails to\u00a0attend the consultation, the Company may:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) reschedule the consultation;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) issue platform credits;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) arrange replacement consultants;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) provide full refunds.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Consultation dissatisfaction based solely on subjective expectations, desired outcomes, litigation results, psychological outcomes, medical outcomes, financial gains, or educational performance shall not ordinarily qualify for refunds.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Emergency cancellations due to verified medical emergencies, bereavement, accidents, or force majeure events may be considered on compassionate grounds.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">SUBSCRIPTIONS, MEMBERSHIPS AND PREMIUM ACCESS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Premium subscriptions, SaaS memberships, creator memberships, community subscriptions, streaming memberships, software subscriptions, wellness subscriptions, premium communities, and recurring plans may renew automatically unless cancelled before renewal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users may cancel subscriptions at any time.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">However:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) cancellation shall stop future renewals;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) current billing cycles shall ordinarily continue until expiry;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) partially\u00a0utilized\u00a0subscription periods shall\u00a0generally not\u00a0be refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users cancelling within 24 hours of subscription purchase and before substantial usage may request full refunds.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Annual subscriptions cancelled within 7 days of purchase and before material usage may receive prorated refunds after deduction of platform fees and usage value.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">No refunds shall ordinarily be granted for:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) partially consumed subscription periods;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) promotional subscription purchases;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) discounted annual plans;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) referral-based subscriptions;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(e) gifted memberships.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company reserves the right to\u00a0terminate\u00a0subscriptions for policy violations without refund.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">STREAMING ACCESS, DIGITAL EVENTS AND CREATOR CONTENT<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Streaming passes, premium creator access, sports streams, film access, webinars, virtual conferences, digital premieres, creator events, tournaments, and live digital experiences shall\u00a0generally become\u00a0non-refundable once access credentials are issued.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If events are cancelled by the Company without replacement scheduling, Users may receive:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) full refunds;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) replacement access;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) platform credits;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) alternative event access.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Refund requests based upon buffering issues, internet instability, bandwidth limitations, unsupported devices, local ISP failures, device incompatibility, regional restrictions, or temporary interruptions shall ordinarily not qualify for refunds.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If a stream becomes inaccessible for more than 50% of the scheduled duration due solely to Platform-side technical failure, Users may receive partial credits or refunds at the Company\u2019s discretion.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">PHYSICAL PRODUCTS \u2013 HASHING HARDWARE, VIAND AND OTHER FACETS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Physical products including hardware devices, electronics, accessories, books, food products, merchandise, wellness products, apparel, peripherals, and shipped goods may be eligible for return or replacement under the following conditions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users shall report defective, damaged, incomplete, or incorrect deliveries within 48 hours of delivery.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">General return requests may be\u00a0initiated\u00a0within 7 days from delivery subject to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) unused condition;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) intact packaging;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) original tags and invoices;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) absence of physical damage caused by misuse.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Hardware products, electronics, servers, custom-built systems, opened consumables, hygiene-sensitive products, downloadable activation products, software keys, customized products, and perishable goods may be non-returnable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Approved refunds for physical goods shall\u00a0generally be\u00a0processed within 10 business days after successful inspection and pickup.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Replacement products may require 7 to 21 business days depending on stock availability and\u00a0logistics.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users shall cooperate with pickup verification, inspection procedures, and evidence requirements including photographs or videos.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Shipping charges, customs duties, insurance costs, and international\u00a0logistics\u00a0charges may be deducted where applicable.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">SOFTWARE, SAAS, ERP,CRMAND ENTERPRISE SERVICES<\/span><\/b><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Software subscriptions, SaaS systems, CRM products, ERP systems, APIs, hosting services, implementation projects, development retainers, enterprise onboarding, infrastructure services, and technology consulting engagements provided through Enigma Metaverse shall additionally be governed by separate commercial agreements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Monthly SaaS subscriptions may be cancelled\u00a0any time\u00a0before renewal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Refund requests for SaaS subscriptions shall\u00a0generally be\u00a0accepted only within 3 days of\u00a0initial\u00a0purchase and only where substantial platform usage has not occurred.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Custom software development projects, implementation retainers, onboarding fees, milestone-based contracts, enterprise deployments, consulting retainers, cloud\u00a0infrastructure costs, and integration services shall\u00a0generally be\u00a0non-refundable once work has\u00a0commenced.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Where milestone-based agreements exist, disputes and refunds shall be governed by the respective statement of work or commercial agreement.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">TRAVEL BOOKINGS \u2013 ENIGMA JAUNT<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Travel bookings, itineraries, visa\u00a0assistance\u00a0services, hotel bookings, restaurant reservations, transport arrangements, travel experiences, ticketing services, and tourism services\u00a0facilitated\u00a0through Enigma Jaunt may be subject to third-party cancellation policies.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Refund timelines and cancellation percentages may vary depending upon airlines, hotels, embassies, travel operators, event organizers, insurance providers, or transportation vendors.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Visa processing charges, embassy fees, convenience charges, booking fees, insurance fees, and government charges shall\u00a0generally be\u00a0non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Travel package cancellations may be subject to the following deductions:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) more than 30 days before travel \u2013 up to 15% deduction;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) 15 to 30 days before travel \u2013 up to 35% deduction;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) 7 to 14 days before travel \u2013 up to 60% deduction;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) less than 7 days before travel \u2013 non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">No refunds shall ordinarily be granted for immigration refusal, missed flights, visa rejection, personal scheduling conflicts, local law violations, weather disruptions, pandemics, strikes, political disturbances, or force majeure events unless recoverable from third-party vendors.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">FOOD PRODUCTS AND WELLNESS ITEMS \u2013 ENIGMA VIAND<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Food products, wellness products, nutrition products, consumables, oils, grains, meal plans, and related consumable goods shall\u00a0generally be\u00a0non-returnable once opened.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users may request replacement within 24 hours for:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) damaged packaging;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) expired products;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) incorrect deliveries;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) verified contamination.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company reserves rights to request photographs, batch information, packaging evidence, or inspection verification before processing claims.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Perishable items shall\u00a0generally not\u00a0qualify for refunds due to taste preferences, delayed consumption, or improper storage by the User.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">CREATOR DONATIONS, TIPS AND COMMUNITY PAYMENTS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Creator donations, fan contributions, tipping systems, appreciation payments, virtual gifting systems, and community support transactions shall\u00a0generally be\u00a0final and non-refundable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Fraudulent transactions, unauthorized access cases, or duplicate debits may be investigated for exceptional relief.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">FAILED TRANSACTIONS AND DUPLICATE DEBITS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">If payments are debited but services are not activated, Users shall notify customer support within 7 days of the transaction.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Verified duplicate debits or failed activations may be refunded within 7 to 15 business days after verification.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Users shall provide transaction references, screenshots, invoices, bank references, or supporting proof where requested.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">CHARGEBACKS AND PAYMENT DISPUTES<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Users are encouraged to contact customer support before\u00a0initiating\u00a0bank chargebacks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Fraudulent or abusive chargebacks may result in:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) account suspension;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) forfeiture of points and rewards;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) recovery proceedings;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) legal action;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(e) restriction from future purchases.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company reserves rights to\u00a0submit\u00a0transactional evidence, login records, delivery records, IP logs, usage records, communication logs, and digital proof in\u00a0defense\u00a0of payment disputes.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">PLATFORM CREDITS AND WALLET ADJUSTMENTS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Where monetary refunds are commercially impractical, the Company may issue:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) platform credits;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) wallet balances;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) promotional extensions;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) replacement access;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(e)\u00a0additional\u00a0subscription validity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Platform credits may remain valid for 12 months unless otherwise specified.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Credits shall\u00a0generally be\u00a0non-transferable and non-withdrawable.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">FRAUD PREVENTION AND ABUSE CONTROL<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">The Company reserves unrestricted rights to investigate suspicious activity including:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><span data-contrast=\"auto\">(a) excessive refund claims;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(b) promotional abuse;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(c) referral manipulation;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(d) fake transactions;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(e) bot activity;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(f) account farming;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(g) payment fraud;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(h) unauthorized access;<\/span>\u00a0<br \/><span data-contrast=\"auto\">(i) coupon abuse.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Refunds may be withheld or denied pending investigation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company may permanently suspend accounts involved in abusive financial activity.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">FORCE MAJEURE<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Refund obligations may be affected by circumstances beyond reasonable control including natural disasters, war, cyberattacks, government restrictions, pandemics, strikes, internet failures, regulatory actions, banking disruptions, cloud infrastructure failures, or force majeure events.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">The Company reserves rights to provide alternate remedies, credits, rescheduling, or delayed processing in such circumstances.<br \/><br \/><\/span><\/li><li><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"><span data-contrast=\"auto\">GRIEVANCE REDRESSAL FOR REFUNDS<br \/><br \/><\/span><\/b><\/li><li><span data-contrast=\"auto\">Users having refund-related complaints shall first contact customer support.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If unresolved within reasonable time, Users may escalate the matter to the Grievance Officer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">If still unresolved, Users may approach the Appellate Officer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:240}\">\u00a0<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Grievance Officer:<\/span>\u00a0<br \/><span data-contrast=\"auto\">Mr. Yashwanth Reddy Yatham<\/span>\u00a0<br \/><span data-contrast=\"auto\">Enigma Metaverse Pvt. Ltd.<\/span>\u00a0<br \/><span data-contrast=\"auto\">H.No.8-3-960\/3, 1st Floor,<\/span>\u00a0<br \/><span data-contrast=\"auto\">Raghadeep Residency,<\/span>\u00a0<br \/><span data-contrast=\"auto\">Sri Nagar Colony, Banjara Hills,<\/span>\u00a0<br \/><span data-contrast=\"auto\">Hyderabad, Telangana \u2013 500073, India.<\/span>\u00a0<br \/><span data-contrast=\"auto\">Phone: +91 9441436694<\/span>\u00a0<br \/><span data-contrast=\"auto\">Email: yashwanth@enigmametaverse.org<br \/><br \/><\/span><\/li><li><span data-contrast=\"auto\">Appellate Officer:<\/span>\u00a0<br \/><span data-contrast=\"auto\">Mr. Sri Ram Veerabrahmam<\/span><br \/><span data-contrast=\"auto\">Email:\u00a0<\/span><span data-contrast=\"none\">info@enigmametaverse.org<\/span> <span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c23f4de e-con-full e-flex e-con e-parent\" data-id=\"3c23f4de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-786158d1 e-con-full e-flex e-con e-child\" data-id=\"786158d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3a185bd6 e-con-full e-flex e-con e-child\" data-id=\"3a185bd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-477e0143 e-con-full e-flex e-con e-child\" data-id=\"477e0143\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4006b154 elementor-widget elementor-widget-image\" data-id=\"4006b154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-12_05_15-PM-1-1024x683.png\" class=\"attachment-large size-large wp-image-5011\" alt=\"\" srcset=\"https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-12_05_15-PM-1-1024x683.png 1024w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-12_05_15-PM-1-300x200.png 300w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-12_05_15-PM-1-768x512.png 768w, https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-12_05_15-PM-1.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f8728d0 e-con-full e-flex e-con e-child\" data-id=\"4f8728d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46fbdbd0 elementor-widget elementor-widget-heading\" data-id=\"46fbdbd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">We're Here to Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-288a8459 elementor-widget elementor-widget-text-editor\" data-id=\"288a8459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about our policies or how we handle your data, feel free to reach out to our support team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ecb22b e-con-full e-flex e-con e-child\" data-id=\"6ecb22b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7f6bc3 elementor-widget elementor-widget-button\" data-id=\"3b7f6bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/metaverse.enigmacommunity.com\/?open=Support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comment\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 368c-26.7 0-53.1-4.1-78.4-12.1l-22.7-7.2-19.5 13.8c-14.3 10.1-33.9 21.4-57.5 29 7.3-12.1 14.4-25.7 19.9-40.2l10.6-28.1-20.6-21.8C69.7 314.1 48 282.2 48 240c0-88.2 93.3-160 208-160s208 71.8 208 160-93.3 160-208 160z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08bcd8e elementor-widget elementor-widget-button\" data-id=\"08bcd8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/enigmametaverse.com\/it\/policies\/\">\n\t\t\t\t\t\t<span 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Policies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy The Platform is intended to foster a respectful, safe, lawful, and constructive community environment. REFUND, CANCELLATION AND RETURN POLICY INTRODUCTION This Refund, Cancellation and Return Policy (\u201cPolicy\u201d) governs all refunds, reversals, returns, exchanges, cancellations, subscription terminations, consultation disputes, product returns, digital purchase disputes, streaming access disputes, and related commercial transactions arising [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4127","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Refund Policy - Enigma Metaverse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enigmametaverse.com\/it\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy - Enigma Metaverse\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy The Platform is intended to foster a respectful, safe, lawful, and constructive community environment. REFUND, CANCELLATION AND RETURN POLICY INTRODUCTION This Refund, Cancellation and Return Policy (\u201cPolicy\u201d) governs all refunds, reversals, returns, exchanges, cancellations, subscription terminations, consultation disputes, product returns, digital purchase disputes, streaming access disputes, and related commercial transactions arising [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enigmametaverse.com\/it\/return-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Enigma Metaverse\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EnigmaMetaverse\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T12:10:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enigmametaverse.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-11-2026-04_02_59-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1448\" \/>\n\t<meta property=\"og:image:height\" content=\"1086\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@EnigmaMetaverse\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enigmametaverse.com\/return-refund-policy\/\",\"url\":\"https:\/\/enigmametaverse.com\/return-refund-policy\/\",\"name\":\"Return &amp; 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