Effective Date: 10-03-2025
Welcome to Enigma Metaverse (“Company”, “we”, “our”, “us”). By accessing or using our website located at https://enigmametaverse.com/ (“Website”), you agree to be bound by these Terms of Use and Master Services Agreement (“Agreement” or “MSA”). If you do not agree with these Terms, please do not use the Website.
- Acceptance of Terms
By undertaking any of the following actions, you confirm that you have read, understood, and agreed to these Terms:
- Creating an account on or through the Service or a website operated by Enigma Metaverse.
- Clicking a box indicating acceptance.
- Executing an Order Form that references this Agreement.
- Signing this Agreement, whether digitally or physically.
In addition, when using certain parts of the Service(s), you will be subject to additional terms, conditions, policies, rules, or guidelines that may be posted on the relevant part of the Service. In case of a conflict between this Agreement and additional terms, the latter shall take precedence.
- Definitions
- “Service(s)” refers to the products, services, and features offered by Enigma Metaverse, including website development, maintenance, and consultancy services.
- “User” refers to any natural or juristic person accessing or using our Services.
- “Account” refers to a registered user profile on the Website.
- Access and Use of Service
- You agree to use the Service only for lawful purposes and in accordance with this Agreement.
- Unauthorized use of the Service is prohibited, including any attempt to gain unauthorized access to the Service’s systems.
- Customer’s Responsibilities
- You are responsible for the accuracy and completeness of the information you provide.
- You agree to comply with all applicable local, state, national, and international laws.
- Hosting
- Hosting services, if provided, will be subject to separate terms specified in the hosting agreement.
- Support Services
- Support and maintenance are provided under the Service Level Agreement (SLA), which is incorporated by reference.
- Development, Customization, and Consultation Services
- All development, customization, and consultation services will be governed by specific agreements and order forms.
- Payments and Refunds
- Payment terms will be specified in the respective service agreements.
- Refunds, if applicable, will be processed according to the terms stated in the service agreement.
- Intellectual Property Rights
- All content, trademarks, logos, and intellectual property displayed on the Website or in relation to the Services are owned by or licensed to Enigma Metaverse.
- Users may not reproduce or redistribute content without explicit written consent.
- Disputed Accounts
- Any disputes related to billing or account status must be reported within 30 days of the disputed transaction.
- Warranty Disclaimer and Limitation of Liability
- The Service is provided on an “as-is” and “as-available” basis without warranties of any kind.
- We disclaim all liability for damages resulting from the use or inability to use the Service.
- Confidentiality
- Both parties agree to maintain the confidentiality of proprietary information shared during the engagement.
- Modifications
- We reserve the right to modify these Terms at any time. Updates will be communicated via the Website.
- Indemnification
- You agree to indemnify Enigma Metaverse against any claims, damages, or losses resulting from your breach of these Terms.
- Non-Solicitation
- During the term of this Agreement and for one year thereafter, you agree not to solicit or hire Enigma Metaverse’s employees.
- Age and Competence
- You affirm that you are at least 18 years of age and possess the legal capacity to enter into this Agreement.
- Term and Termination
- This Agreement will remain in effect until terminated by either party with prior written notice.
- We reserve the right to terminate your access to the Service for violations of these Terms.
- General Provisions
- This Agreement constitutes the entire understanding between you and Enigma Metaverse.
- Any waiver of rights must be in writing.
- If any provision is found invalid, the remainder of the Agreement shall remain in full effect.
- Additional Policies
- Privacy Policy: Details the collection, use, and management of your personal data. [Privacy Policy Link]
- Service Level Agreement: Outlines support and maintenance conditions. [SLA Link]
- Security Vulnerabilities: Vulnerabilities should be reported via [Security Reporting Link].
- Trademark Use Policy: Use of our trademarks is governed by [Trademark Policy Link].
- Governing Law and Dispute Resolution
- This Agreement is governed by the laws of India.
- Disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
- Contact Information
For questions or concerns regarding these Terms, please contact us at:
- Address: H. No. 8-3-960/3, 1st Floor, Raghadeep Residency, Sri Nagar Colony, Banjara Hills, Hyderabad, Telangana, 500073, India
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Use and Master Services Agreement.
