Case Locking in Pega – A Complete Guide for Developers & Architects
When multiple users or background processes attempt to update the same case, data conflicts can occur. To avoid inconsistent or overwritten data, Pega provides a robust case locking mechanism that governs how cases are accessed and updated. Case locking ensures data integrity, controlled access, and safe concurrent work—making it a fundamental concept in Pega application […]
Property Masking Property masking in Pega is a security feature that allows you to restrict access to the values of specific properties by using property-level access control policies. This ensures that sensitive information is protected and only partially visible to users who do not have the necessary permissions to view the full value. When […]
End-to-End Flow of a Next-Best-Action in Pega CDH
Introduction In today’s hyper-personalized digital landscape, customers expect every interaction to be relevant, timely, and contextual. Generic offers and static campaigns no longer meet customer expectations. Next-Best-Action (NBA) in Pega Customer Decision Hub (CDH) enables organizations to deliver intelligent, real-time, and personalized customer interactions by combining business rules, AI, and contextual data. What is Next-Best-Action […]
Voice AI Configuration in Pega Customer Service: A Complete Guide
In modern customer service environments, speed, accuracy, and personalization are critical. Voice AI within Pega Customer Service addresses these needs by providing real-time assistance to agents during live customer calls. By analyzing conversations as they happen, Voice AI can intelligently suggest next-best actions, recommend relevant cases, and surface knowledge articles—empowering Customer Service Representatives (CSRs) to […]
Pega Security: A Complete Guide to Safeguarding Your Business Applications
In today’s hyper-connected landscape, enterprise applications sit at the heart of business operations — processing customer data, financial records, compliance information, and sensitive internal workflows every second of every day. A single security gap can unravel years of trust and expose organizations to devastating consequences. That’s why security in Pega isn’t an afterthought. It’s foundational. […]
The Importance of Accessibility Testing in Modern Applications
In today’s digital-first world, software applications are expected to serve a wide and diverse user base. Users access applications across devices, operating systems, networks, and environments that vary significantly. Among these users are millions of people with disabilities who rely on assistive technologies to interact with digital products. Accessibility testing ensures that applications are usable […]
Exploratory Testing: Techniques to Level Up Your QA Skills
In the fast changing world of software development, testing practices need to adapt as quickly as the products they support. Traditional testing methods rely heavily on predefined test cases, structured documentation, and repeatable procedures. These are essential for maintaining consistency, especially in large or complex projects. However, modern teams increasingly complement these predictable approaches with […]
Case Locking in Pega – A Complete Guide for Developers & Architects
When multiple users or background processes attempt to update the same case, data conflicts can occur. To avoid inconsistent or overwritten data, Pega provides a robust case locking mechanism that governs how cases are accessed and updated. Case locking ensures data integrity, controlled access, and safe concurrent work—making it a fundamental concept in Pega application […]
Implementing SSO in Pega using OpenID Connect with Keycloak
Introduction Modern enterprise applications demand secure, centralized, and seamless authentication. Single Sign-On (SSO) enables users to log in once and access multiple systems without repeated authentication prompts. The Pega Platform supports OpenID Connect (OIDC) for SSO, allowing integration with external Identity Providers (IdPs). One of the most powerful open-source IdPs is Keycloak, widely used for […]
Pega Customer Decision Hub Overview
This document provides an overview of the Pega Customer Decision Hub, a centralized brain for optimizing customer interactions across all channels. It details the hub’s capabilities in making real-time, AI-powered decisions to deliver personalized experiences that drive business outcomes. The document explores the key features, benefits, and architecture of the Customer Decision Hub, highlighting its […]
