Exploratory Testing: Techniques to Level Up Your QA Skills
In the fast changing world of software development, testing practices need to adapt as quickly as the products they support. Traditional testing methods rely heavily on predefined test cases, structured documentation, and repeatable procedures. These are essential for maintaining consistency, especially in large or complex projects. However, modern teams increasingly complement these predictable approaches with […]
Case Locking in Pega – A Complete Guide for Developers & Architects
When multiple users or background processes attempt to update the same case, data conflicts can occur. To avoid inconsistent or overwritten data, Pega provides a robust case locking mechanism that governs how cases are accessed and updated. Case locking ensures data integrity, controlled access, and safe concurrent work—making it a fundamental concept in Pega application […]
Implementing SSO in Pega using OpenID Connect with Keycloak
Introduction Modern enterprise applications demand secure, centralized, and seamless authentication. Single Sign-On (SSO) enables users to log in once and access multiple systems without repeated authentication prompts. The Pega Platform supports OpenID Connect (OIDC) for SSO, allowing integration with external Identity Providers (IdPs). One of the most powerful open-source IdPs is Keycloak, widely used for […]
Pega Customer Decision Hub Overview
This document provides an overview of the Pega Customer Decision Hub, a centralized brain for optimizing customer interactions across all channels. It details the hub’s capabilities in making real-time, AI-powered decisions to deliver personalized experiences that drive business outcomes. The document explores the key features, benefits, and architecture of the Customer Decision Hub, highlighting its […]
Authentication Service Rule in Pega
Authentication is the first and most critical step in securing access to a Pega application. Pega provides a flexible and extensible mechanism called the Authentication Service rule to control how users are authenticated when they attempt to log in. Instead of relying only on local Pega credentials, authentication services allow Pega to integrate with external […]
Multi-Factor Authentication (MFA) in Pega
Introduction Multi-Factor Authentication (MFA) enhances application security by requiring users to present two or more independent credentials — typically, something they know (password) and something they have (a one-time password). Pega Platform supports MFA to ensure that the user login process is more secure and resilient against unauthorized access. MFA Support in Pega How to […]
Pega Data Modeling Standards
1. Introduction Pega data modeling defines how data is structured, stored, and accessed within a Pega application. Following proper data modeling standards ensures application scalability, performance, reusability, and maintainability. This document outlines the latest industry‑aligned Pega data modeling standards recommended for Pega Infinity releases (8.x–24.x). 2. Core Principles of Pega Data Modeling 2.1 Reusability 2.2 […]
Low‑Code Microjourney Creation in Pega App Studio
1. Introduction A Microjourney in Pega represents a small, reusable, end‑to‑end business interaction designed to achieve a specific customer or business outcome. Examples: Pega App Studio empowers business users and low‑code developers to design and deliver microjourneys quickly using visual, configuration‑driven tools—without deep technical coding. This guide explains how to create microjourneys using low‑code capabilities in App Studio, covering concepts, steps, best practices, […]
The Real Reason Enterprise AI Fails Isn’t the Model It’s the Foundation
Enterprise AI conversations often start in the same place: models, algorithms, and breakthroughs. Organizations proudly showcase pilots powered by generative AI, advanced predictions, and highly skilled data science teams. Early results look impressive. Expectations rise. Then production happens. Or more accurately it doesn’t. Many AI initiatives stall precisely now they are meant to scale. Not […]
UI Design Best Practices in Pega Infinity
User Interface (UI) design plays a crucial role in ensuring that enterprise applications are intuitive, efficient, scalable, and user-friendly. In Pega-based applications, UI is not just about visual presentation but also about improving case management efficiency, reducing user effort, enhancing accessibility, and enabling seamless omnichannel experiences. This article outlines industry-proven UI design best practices […]
